Home of Moroccan Lighting, Furniture and Decor

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Delivery & Shipping Information

Delivery & Shipping Information

Ordering Advice

For a simple and stress free delivery of our items to your home, please consider the couriers access prior to placing your order. If it is a large item of furniture we will contact you before processing your order to confirm access. 

Please ensure you measure correctly before placing your order. Consider staircases, doorways or any tight spaces used as access points. Our couriers are not obligated to carry furniture into your house. If you will need help to carry over sized items, please contact our customer services to discuss.

 

Delivery Information

For all mainland UK orders, we offer the following delivery options:  

Delivery Options Order Value Delivery Charge Delivery Time (after dispatch)

Small Parcel

(under a metre and/or below 30kg)

Any £5.95 Next working day

Large Delivery

(over a metre and/or over 30kg)

Any £23.45 Next working day
Special Delivery (within M25) Any £38.00 + VAT  Next working day
Special Delivery (outside M25) Any £55.00 + VAT  Next working day
International Delivery Any From £15.00* Varies*

 

 * For international deliveries, please use the check out for delivery timings and prices or feel free to contact us.

We deliver internationally all over the world. If you are unsure, please contact our customer service team who can discuss our international shipping.

 

Delivery Options

Parcels

Small and large parcels are delivered via DPD courier service. When providing your email and mobile number, our courier can send parcel tracking and delivery information direct to your phone. You will be able to track the driver and be given a 15 minute potice prior to arrival.

Once parcels are dispatched you will recieve your delivery the next working day. Parcel items are dispatched from our Warehouse between Monday to Friday before 4.00pm (GMT UK Time).

 

Specialist

To ensure your items arrives safely to your door, delicat e, fragile or non-standard items are delivered via a specialist third party carrier.

Specialist items are delivered Monday to Friday, delivered next working day for UK mainland and upto 2 days for remote UK locations.

We also offer a same day delivery service within the M25 for oversized items of furniture.

 

Order Dispatching

As a number of our items are made to order, please check each individual product on our website for the estimated dispatch time. The different status options are explained below: 

Status Dispatch Information
In Stock

Items are in stock and most orders, unless stated, will be dispatched from our offices within 48 hours.

The estimated lead time will be clearly stated. Some items can take longer if they need to be crafted in Morocco. There is no extra charge for these items, but lead time can differ from products which we have in store.

Out of Stock

We are currently out of stock of this item. The estimated lead time will be clearly stated. Once you place your order, the item will be produced as a bespoke order for you. We will keep you informed during the production cycle and notify you when it has been dispatched to UK. Once in our UK warehouse, someone from our customer service will contact you to arrange delivery

 These guidelines are based on the best available information from our facilities at the time of purchase.

Where any delay occurs we will notify you by email at the earliest opportunity.

 

Contact our customer services team

For help on delivery information, please contact our customer services team on +44 (0) 208 575 1818 or by e-mail on info@moroccanbazaar.co.uk