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Retail Terms and Conditions

Terms and Conditions:

Welcome to our terms and conditions for Moroccan Bazaar.

If you have any queries or questions, please contact our Customer Services on 0208 575 1818, by email to info@moroccanbazaar.co.uk or write to:

Customer Services
Moroccan Bazaar
Unit 2B and 2C,
Kelvin Industrial Estate,
Long Drive,
Greenford
UB6 8WA

We will aim to respond to your query within 2-3 working days and will always try to find the best solution for our customers.

 

Our Terms & Conditions:

When you place an order to purchase a product from us, your order represents an offer to us to purchase a product which is accepted by us by way of a dispatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in such dispatch note do not form part of the contract.

 

Payment:

We accept Visa, Mastercard, PayPal or Cash on Collection as payment.

Your payment card will be charged accordingly when an item is physically in stock and ready to be despatched. If you choose to purchase through PayPal you will be charged for all your items immediately.

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. 

You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery

 

Receipt of Order Confirmation

You will receive an order receipt confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence.  If you do not receive this email please contact us, so that we may investigate and confirm that your order has been placed successfully.

 

Product Information

Moroccan Bazaar takes the utmost care to ensure that product information and colours are accurate. Due to the limitations of the photographic process, goods may not be exactly the same colour as shown.

Due to the handmade nature of Moroccan Bazaar’s products, small variations may occur and designs may differ slightly from the picture online and from our catalogues. These variations are an intrinsic part of their charm. These are not defects and we regret such complaints will not be accepted and items cannot be returned or refunded for this reason. We hope that you understand this and appreciate the skill and craftsmanship required to make such high quality products.

We reserve the right to modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website, at any time.

 

Overseas Deliveries

We delivery to Europe & The Rest of the World with either UPS or DPD and offer different services that will be indicated at point of ordering. Subject to availability of service, accessibility to property, local customs costs/regulations, transport mode and shipment size, additional fees will apply to overseas orders and these additional costs are not included in the shipping charge displayed at checkout. Your local UPS office will be in contact for any duty and tax payments due.

 

Availability

All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not available.

 

Liability

Moroccan Bazaar cannot accept any liability for a failure to comply with instructions specifically stated on the Website or in the catalogue. When you place an order to purchase a product from Moroccan Bazaar your order represents an offer to us to purchase a product which is accepted by us by way of a dispatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in your dispatch note does not form part of the contract.

Moroccan Bazaar endeavours to check the accuracy of the information on this site. 

However, Moroccan Bazaar does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. If the goods do not on receipt by you substantially meet the description on this web site you are entitled to reject the goods and return them to us.

 

Change an order

When you place an order to purchase a product from us, your order represents an offer to us to purchase a product which is accepted by us by way of a dispatch note included when you receive your order.

You are able to change an offer (within 24 hours of ordering) prior to the dispatch (which acts as a confirmation of your offer). Please contact us by calling 0208 575 1818 or emailing info@moroccanbazaar.co.uk.

If your order has already been dispatched please follow our returns & refund procedure.

 

Cancellation

You are entitled to cancel your contract if you wish, providing you act within 7 working days of receipt of the goods.

If you wish to exercise this right prior to dispatch of goods (within 24 hours of ordering) please email info@moroccanbazaar.co.uk or phone us on 0208 575 1818.

If your order has already been dispatched please follow our returns & refund procedure.

 

Returns Policy

We hope you will love your product from Moroccan Bazaar, but if you find it unsuitable or you’re not entirely satisfied, please notify us within 7 days by telephone or email of your intention to return the product(s). We ask that you return products to us unused, in their original and undamaged packaging in fully resalable condition. You will be entitled to a refund or replacement if returned products reach us within 30 days. Please ensure that returns are packed and labelled carefully so that they are not lost or damaged in transit.

If the product returned is not in fully resalable condition or the packaging is damaged, or after the 30 day refund policy date, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

Please note that the shipping cost will not be refunded unless the items are deemed faulty or damaged. We cannot accept the excuse that they are different from the items ordered unless you are clearly sent the incorrect product.

Cost of returning: We require you to be responsible for the cost of returning an item to us where you have changed your mind. Small item collections are charged at £10 and large item collections are charged at £38 inside the M25 or £58 outside.

Moroccan Bazaar do not give refunds on the following items (*Exemptions):

  • Items returned after 30 days.
  • Damaged/faulty items not notified by telephone to us within 14 days.
  • Bespoke and made-to-measure items.
  • Glassware and Ceramics – for hygiene purposes.

 This does not affect your statutory rights.

 

Returns & Refunds procedure

Returns can be made through either of these options:

  1. Returns via courier collection  

  • You must notify us in writing or by email including: order number, stock number, the reason for the return and whether you want a refund or a replacement.  
  • We will email or call you back with further instructions and we will arrange for the courier to come to collect the product you wish to return.
  1. Returns via our Greenford premises.  

  • Simply bring the despatch note and the product you wish to return or exchange to our offices in Greenford and our customer services department will help you.
  • Your refund/exchange will be arranged within 2-4 working days.
  • Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us.

 

Registered Address 

The Registered Company address of Moroccan Bazaar is:

Moroccan Bazaar
Unit 2B and 2C,
Kelvin Industrial Estate,
Long Drive,
Greenford
UB6 8WA